Artificial intelligence (AI) and big data technologies and platforms are creating new opportunities as well as challenges. Opportunities include improvements to the user experience through smart recommendations and faster capabilities for finding, accessing, and analyzing different types of data. Challenges include whether organizations have the right skill sets, governance, and data management. Cloud-based solutions are helping organizations become more dynamic, but challenges remain. This report examines current use of technologies, plans for the future, and best practices for success.